Procurement's role in resolving demand–supply imbalances: an information processing theory perspective

Purpose Drawing on information processing theory, the linkage between buffering and bridging ability part of procurement to resolve demand–supply imbalances is investigated, as well contexts in which these strategies may be particularly useful or detrimental. Buffering achieved through demand change redundancy, while by means collaboration monitoring. Design/methodology/approach This study employs a hierarchical regression analysis survey 150 Finnish Swedish sales operations planning professionals, each responding from perspective their own area supply responsibility. Findings Both redundancy varieties are associated with procurement's without delivery disruptions, but not cost-efficient resolution. Bridging resolution imbalances: offers benefits, monitoring seems make things worse. Dynamism diminishes, co-management S&OP improves imbalances. The most potent strategy for tackling problematic appears via change. Practical implications results highlight importance process suggest tactical measures that can taken reduce effects Originality/value contribute literature increasing knowledge regarding role integration crucial balancing operations.